Managing your water use is about to get easier. Bellevue Utilities' new customer service portal is launching soon and will offer helpful resources for you to track water usage, avoid surprises and stay in control of your bill.
What to Expect
- Near Real-Time Data: Monitor daily water use and receive alerts for potential leaks.
- Easy Billing: View your bill, access billing history and make payments online.
- Smart Alerts: Stay informed with customizable notifications to manage water efficiently.
Stay tuned for more details as we work to finalize the new portal and bring you a better way to manage your utility account.
The City of Bellevue bills every two months for drinking water, wastewater, and storm and surface water. If you have questions about your utility bill, call 425-452-6973.
The city contracts with Republic Services for garbage, recycling, and food and yard waste services. For billing or other inquiries, contact Republic Services at 425-452-4762 (residential) or 425-646-2492 (commercial).
Payment Options
Paying by card can be convenient, but that convenience comes at a price. Credit card fees can be costly and, as stewards of our customers’ dollars, we are continuously looking for ways to save money. We have implemented a fee to credit card users to help recoup the cost of credit card transactions. We encourage utility customers to choose a payment option other than a credit card.
- Electronic check from bank account (no fee)
- Credit/debit card (fee is applied to all card payments)
Five Ways to Pay Your Utility Bill
- Pay by Phone: Call 425-452-6979
- Pay Online:
- Make a single payment or set up autopay online.
- Pay your bill online without registering for an online account.
- Pay using your bank's bill pay feature:
- Make sure to include your seven-digit new account number.
- Your financial institution may send us a payment by mail. In this case, processing your payment may take five to seven days.
- Pay by Mail:
- Mail your check and payment stub to Bellevue City Treasurer, PO Box 35139, Seattle, WA 98124-5139.
- Make sure to include your account number on the check.
- Pay in Person:
- City Hall, 450 110th Ave. NE, Monday through Friday, 8 a.m.- 4 p.m. An after-hours drop box is located to the left of the visitor parking entrance doors.
- Crossroads Mini City Hall, 15600 NE 8th St., located inside the shopping center. A drop box is located outside the doors on your right.
About Utilities Online Billing
Utilities new billing system is faster, easier to navigate, and comes with these new benefits and features:
- More ways to pay
- Digital wallet (Apple pay, Google pay, PayPal)
- Pay by text
- View and pay your bills online
- Manage payment methods and autopay
- View transactions, payment arrangements, and payment history.
- Link Multiple Accounts
- Add multiple users to your accounts
Sign up for Paperless Bills
Paperless billing is a faster, more convenient, and more secure option than mailed paper statements, and worth making the switch.